Candid photo of two smiling Spark® Therapeutics employees in a conference room

Who we are

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Spark® Therapeutics, Spark Generation Patient ServicesSM, and you

At Spark Therapeutics, we challenge the inevitability of genetic disease. We are committed to delivering patient services that are as innovative and insightful as our cutting-edge gene therapy. Spark Therapeutics Generation Patient Services partners with patients, responding to their specific needs, to instill confidence that the support provided is as novel as the treatment received.

You will have a knowledgeable and caring team

The Spark Therapeutics Generation Patient Services team is made up of Patient Access Specialists (PASs) and Patient Access Liaisons (PALs). Every patient who enrolls in the program will have the support of a dedicated PAS and PAL.

We can help by:

  • Providing a caring support team from confirmed diagnosis through postsurgery follow-up
  • Ensuring a single point of contact to help you navigate insurance coverage and connect you with financial assistance resources as needed
  • Helping to coordinate your visits to the treatment center
  • Answering any nonmedical questions you may have along the way

Meet the Patient Access Specialist (PAS) team

Your dedicated PAS is always your first point of contact. We primarily help with navigating insurance coverage and coordinating your treatment center visits. Every PAS works at the Spark Therapeutics Generation Patient Services office, and remains in contact with you by phone or email.

Christina Dockery
(Christy)
Headshot of Christina from the PAS support team

I always knew that I wanted to work in a role where I could help make a difference in someone's life. As early as 16, I was working at a pharmacy helping to dispense prescriptions. It was just a start, but even then I felt like I was doing something that made others feel better. As I got older, a pivotal life event inspired my current career path: my mother’s health began to decline. After suffering several strokes, and visiting doctor after doctor, we finally discovered that she had a rare blood disorder. I saw firsthand how frustrating it was for her to deal with the insurance issues, and the emotional burden, on her own. I decided then that I would be a person whom people like her could turn to for support.

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The value Spark Therapeutics places on quality of life is reflected in the commitments made to support the best interests of the patients. Every person here shares that same devotion and uses it as a guiding principle for their everyday interactions. My role gives me the unique opportunity to be part of patients’ treatment experiences, and for that I feel truly blessed. Personally, I’ve already learned so much about resilience and strength from the patients I’ve worked with.

In my spare time, I love to write poetry and listen to music that moves me. I also really enjoy spending time with my nieces and nephews. Actually, I like being an aunt so much that I’ve even claimed my friends’ children as family too!

Lauren Fair
Headshot of Lauren from the PAS support team

Since childhood, I have dealt with chronic ear infections and partial hearing loss. I always thought that it set me apart, and felt embarrassed about not being able to hear well. The people around me were always supportive and positive, which made overcoming hurdles a little easier. Having people in my corner, whether they were the staff at my doctor’s office or my family and friends, made me realize just how lucky I was. I wanted to be able to do the same for others.

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Working at Spark Therapeutics allows me to be part of something new, with the potential to create profound changes in patients’ lives. It’s simply incredible. I want to make the patients I work with feel at ease and to understand what they are going through. Whether I’m working with patients or their families, it’s important to me that they receive the best possible care at every point in their treatment journey.

On weekends, I enjoy spending time with my husband, Lance, and our Siberian husky. Fall is my favorite season. It’s the perfect time of year for watching football, biking, and exploring new restaurants. I love to travel, and although I’m horrible at it, I enjoy snowboarding. Really, at the end of the day, I just like being outside.

Meet the Patient Access Liaison (PAL) team

Your dedicated PAL works outside the Spark Therapeutics office and is a good source of in-person support when you need it. Your PAL can help you understand your insurance coverage throughout your treatment journey.

Jodie Danko
Headshot of Jodie from the PAL support team

I am proud to have accumulated a great deal of experience in rare genetic diseases. My passion is to utilize my knowledge and the resources available to me to help patients receive the best possible care. It is particularly rewarding to know that patients have received the correct diagnosis and treatment because of the work I have done to help them along the way.

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I joined Spark Therapeutics to be a part of bringing potentially groundbreaking, one-time gene therapies to patients. The company is built on innovative science, and all of our teams are deeply committed to putting patients first and foremost at all times. It is both humbling and inspiring to leverage decades of research and development for the patients who could most benefit from it.

Outside of my professional pursuits, I have two daughters who are active in swimming and soccer. I enjoy watching them in the pool and on the field, excelling in the sports they love. I also relish family vacations and traveling. We are an active outdoors family and love to paddleboard, ski, and boat on the Michigan Great Lakes.

Michael Hill
Headshot of Michael from the PAL support team

I have a lot of experience working with patients. It’s a career that always finds new ways to be rewarding, sometimes in unexpected ways. A few years ago, in my last role, my colleagues and I received handwritten letters from patients and caregivers thanking us for the work we did. Many stated that the support we provided had a meaningful impact on their lives. To see tangible proof that our work directly improves peoples’ lives is incredibly gratifying.

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When I joined Spark Therapeutics, I was immediately impressed by the company’s commitment to patients. Not only is its science groundbreaking, so is its approach to delivering that science to patients. My colleagues are constantly asking, “How can we do it better?” That dedication to putting patients first, combined with the willingness to explore, is exciting and inspires me every day.

Outside of work, I have a real passion for both art and nature. When I’m not perusing local galleries or modern art museums, I’m hitting the picturesque trails of the American outdoors. I have a particular soft spot for destinations out west. Some of my favorites include the Cascades, the Pacific Crest Trail, and the area around Lake Tahoe.

Kristin Hillier (K.C.)
Headshot of Kristin from the PAL support team

Before joining Spark Therapeutics, I was a therapist and worked in a variety of settings as a licensed professional counselor. In those roles, I got to help people confront many life challenges and share in celebrating their successes. I am truly fascinated with people and all aspects of human behavior: the resilience of the human spirit, the ability to face and overcome obstacles, and the connections people make. I believe that working with people, supporting them, and being invited into their lives is a true privilege that I never take for granted.

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Since joining the company, I have made the transition from Patient Access Specialist to Patient Access Liaison and look forward to continuing to work with patients and families in this different and exciting capacity.

When I’m not busy at work, I’m probably outside with my rescue dog. I am an avid animal lover and look forward to one day having the space to rescue and foster all kinds of animals. I also like traveling with my partner and exploring new breweries and restaurants. Besides being active and exploring new places, I also enjoy being creative and appreciating the creative works of others, especially street art and photography.

Heather Rezendes
Headshot of Heather from the PAL support team

I have had the pleasure of working within Patient Support Services for a decade and a half, and it is truly rewarding to be able to work in a field that I really love. To me, it is not a “job,” but a “mission.” The goal? To help support patients through their treatment journey, whether by helping them understand their insurance benefits, providing treatment education, or simply being there as a source of ongoing, compassionate support.

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I understand how important it is to have a “care team” around not only the patient but the entire family. When my father was diagnosed with a neurological disease, it was invaluable to have resources at our fingertips to help support him and us. I want to ensure that I am providing the same high level of assistance to others as we received throughout my father’s treatment.

When I am not visiting with patients or in the office, I enjoy spending time with my husband and our two dogs. We also enjoy traveling throughout the United States and abroad. One of our weekend pleasures is taking out our MINI Cooper Convertible and zipping around New England.